2.5 What's the minimum / maximum checked-in baggage allowance?
Minimum 15KG, maximum 40KG. However, your baggage allowance will depend on what type of fare you have purchased. The highest allowance will apply.
Fly fare or Fly-Promo fares do not include a complimentary baggage allowance, but you may purchase a minimum 15KG allowance and up to 40KG for an additional fee.
FlyBag and FlyBagEat fares include a complimentary baggage allowance of up to 15KG.
ScootBiz fare includes a complimentary baggage allowance of up to 20KG.
2.6 What are the maximum dimensions of my checked baggage?
No individual piece of baggage must weigh more than 32KG (70 lbs) or exceed total linear dimensions (add together the depth, width and length) of 158cm
2.7 What happens if my carry-on baggage is too heavy or too large to take onboard?
If your carry-on baggage is greater than the cabin baggage allowance and you try to bring it onboard, you will be advised at the gate that the bag is too large for the cabin and it will need to be treated as checked baggage. Your bag will be tagged at the gate and checked into the aircraft hold. On arrival your bag will be available for collection at our Baggage Services counter. Additional charges will be payable on collection of your bag(s); these fees will be at the applicable airport rates.
2.10 How much carry-on baggage can I take?
All guests (adult and child) occupying their own seat are permitted to take up to 7KG of cabin baggage onboard. Carry-on baggage/ Cabin Baggage may consist of one (1) small bag or briefcase that does not exceed dimensions of 54cm x 38cm x 23cm (total linear dimensions 115cm). In addition to the carry-on baggage allowance, one of the following personal items may be carried in the cabin:
A laptop computer, handbag, pocketbook or purse (of reasonable size).
A pair of crutches or prosthetic device – for use, provided that the guest is dependent on them for mobility.
All guests are permitted to take up to 15KG of cabin baggage onboard. Carry-on baggage/ Cabin Baggage may consist of two (2) pieces (e.g. small bag or briefcase) that do not exceed dimensions of 54cm x 38cm x 23cm (total linear dimensions 115cm) per piece.