Money maker - Hotel Wing International Select Ueno Okachimachi
在Hotel .com 订了两间房间，预定8/20入住五天，日本东京‘上野御徒町精选永安国际饭店’，因为有一间想要改订大一点的房型，没注意看是不能取消的，误按取消，酒店一点通融性都没有。
两个月后的的订房，据Hotel的客服告知一般酒店都会替客人著想，收两天房间费用或是退一半费用，这间酒店他们尝试沟通，我也打了多次电话给酒店寻求沟通，只说了句话：开馆以来都拒绝处理错按订房取消的，也不退款，一点通融性也没有，问说多的房间再租给其他顾客，再赚一次房费也默认，建议大家订房时特别注意！当然自己不小心错按取消是自己有错，但遇到这种以赚钱为目的，不愿意考虑顾客，也是醉了！原帖地址: 背包客栈自助游论坛 https://www.bbkz.com/forum/showthread.php?t=10292122
I booked two rooms from Hotel.com for August 20th for five days, but I canceled one of the rooms on accident when trying to change the rooms to a larger size two months ago. There is no refund and the hotel is unwilling to communicate.
I will be staying in the same hotel by booking another two rooms, which is equivalent to repeating the reservation. But although I did that, the Hotel said I can't get a refund if I cancel it by mistake!
According to Hotel.com and their customer service, the general hotel will consider refunding for the two day room fee or half the fee. The customer service tried communicating and the Hotel Wing International Select Ueno Okachimachionly told them: "They refused to handle their mistake. Cancelling according the reservation means no refund and compatibility. The charged rooms will be rented to other customers. I suggest paying special attention when booking!"
Of course, I accidentally canceled it by mistake, but in the face of making money for this purpose and not willing to consider the customer, that is very disappointing.