Money maker - Hotel Wing International Select Ueno Okachimachi
在Hotel .com 订了两间房间，预定8/20入住五天，日本东京‘上野御徒町精选永安国际饭店’，因为有一间想要改订大一点的房型，没注意看是不能取消的，误按取消，酒店一点通融性都没有。
两个月后的的订房，据Hotel的客服告知一般酒店都会替客人著想，收两天房间费用或是退一半费用，这间酒店他们尝试沟通，只说了有句话：开馆以来都拒绝处理错按订房取消的，也不退款，一点通融性也没有，问说多的房间再租给其他顾客，再赚一次房费也默认，建议大家订房时特别注意！当然自己不小心错按取消是自己有错，但遇到这种以赚钱为目的，不愿意考虑顾客，也是醉了！原帖地址: 背包客栈自助游论坛 https://www.bbkz.com/forum/showthread.php?t=10292122
Booked two rooms from Hotel.com and booked August 20th for five days in Hotel Wing International Select Ueno Okachimachi in Tokyo, because there is a room type that I want to change to a larger size. I canceled one of room by accident That’s can’t get any refund and the hotel is not willing to communicate.
Basically, I will still stay in the same hotel . I am also booked two rooms, which is equivalent to repeating the reservation. but Hotel said I can't get any refund if I cancel it by mistake!
My Booking will be two months later, according to Hotels.com customer service told me the general hotel will consider the guests and refund for the two-day room fee or half the fee. They tried to communicate and Hotel Wing International Select Ueno Okachimachionly said : they refused to handle the mistake since opening the hotel. Cancellation according to the reservation, no refund, no compatibility, I asked how about the room you already charged, the rooms will rent to other customers, and then earn a room rate is also the default. I suggest better pay special attention when booking! Of course, I accidentally mistakenly canceled it ，that Is my mistake , but in the face of making money for this purpose, not willing to consider the customer, that is very disappointing.