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亚航

今天收到亚航的信

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青花
#1
旧 2022-05-13, 13:48
Travel Vouchers to be extended to guests with travel credits


Dear valued guest,


We would like to inform you that we have recently completed our formal debt restructuring exercise on 16 March 2022 and are pleased to provide an update on your travel entitlements with AirAsia X (AAX) now that the legal process is complete.
原帖地址: 背包客栈自助游论坛 https://www.bbkz.com/forum/showthread.php?t=10485484


Further to the debt restructuring, travel vouchers will be issued to all guests who have unused credits in their account as well as to those guests who are due to receive credits for their cancelled flights.


These travel vouchers, which will be issued within the next 3 months, will represent the full value of the credits outstanding in your respective airasia rewards member accounts, or due to you at the time of issuance, and will be valid for five years for redemption of AAX services only (flight code D7).


Pending your receipt of the travel vouchers and to reinforce our commitment to prioritise all passengers with outstanding travel credits, all guests are also now able to make bookings for the recently relaunched AAX services (listed below) using their credits with immediate effect in the following manner:


(a) online, via your registered airasia rewards account; OR


(b) for those guests wishing to book travel now, who have not yet received their credits in their airasia rewards member account, please send us an email at aaxrestructuring@airasia.com with the following details:














Please allow three (3) business days for us to process your email request. All guests who have yet to register as an airasia rewards member, please click here to register using the same email that was used to make the original booking.


For more information, please refer to our FAQs on travel entitlements here.


In addition, AAX guests who are Scheme Creditors will also receive a one-off payment of 0.5% of the outstanding amount owed to them (as at and up to 30 June 2020) and will be reimbursed on the first anniversary of the completion of the debt restructuring exercise i.e. in March 2023. All such guests are also eligible to receive a portion of AAX's profits in the coming years.*


The past two years have been extremely challenging for AAX due to the unprecedented ongoing effects of the pandemic and closure of international borders. We understand that this has also been a difficult two years for everyone and we wish to reassure you that our guests remain our top priority.


We recently launched our first post-pandemic services from Kuala Lumpur to Sydney as well as to New Delhi and Seoul, which are now available for booking and as world borders continue to reopen, we are in the process of adding new services to all of our popular destinations in the near future.


We look forward to welcoming you back on board with our great value fares and industry leading service.


Yours sincerely,

AirAsia X



如上, 这样之前未用完的信用帐户余额应该是复活了吧! 只是不知何时才会复飞台北.
感谢 1
5102 次查看
hp520
#2
旧 2022-05-13, 21:53
引用:
作者: 青花 (原帖)
Travel Vouchers to be extended to guests with travel credits


Dear valued guest,


We would like to inform you that we have recently completed our formal debt restructuring exercise on 16 March 2022 and are pleased to provide an update on your travel entitlements with AirAsia X (AAX) now that the legal process is complete.


Further to the debt restructuring, travel vouchers will be issued to all guests who have unused credits in their account as well as to those guests who are due to receive credits for their cancelled flights.


These travel vouchers, which will be issued within the next 3 months, will represent the full value of the credits outstanding in your respective airasia rewards member accounts, or due to you at the time of issuance, and will be valid for five years for redemption of AAX services only (flight code D7).


Pending your receipt of the travel vouchers and to reinforce our commitment to prioritise all passengers with outstanding travel credits, all guests are also now able to make bookings for the recently relaunched AAX services (listed below) using their credits with immediate effect in the following manner:


(a) online, via your registered airasia rewards account; OR


(b) for those guests wishing to book travel now, who have not yet received their credits in their airasia rewards member account, please send us an email at aaxrestructuring@airasia.com with the following details:














Please allow three (3) business days for us to process your email request. All guests who have yet to register as an airasia rewards member, please click here to register using the same email that was used to make the original booking.


For more information, please refer to our FAQs on travel entitlements here.


In addition, AAX guests who are Scheme Creditors will also receive a one-off payment of 0.5% of the outstanding amount owed to them (as at and up to 30 June 2020) and will be reimbursed on the first anniversary of the completion of the debt restructuring exercise i.e. in March 2023. All such guests are also eligible to receive a portion of AAX's profits in the coming years.*


The past two years have been extremely challenging for AAX due to the unprecedented ongoing effects of the pandemic and closure of international borders. We understand that this has also been a difficult two years for everyone and we wish to reassure you that our guests remain our top priority.


We recently launched our first post-pandemic services from Kuala Lumpur to Sydney as well as to New Delhi and Seoul, which are now available for booking and as world borders continue to reopen, we are in the process of adding new services to all of our popular destinations in the near future.


We look forward to welcoming you back on board with our great value fares and industry leading service.


Yours sincerely,

AirAsia X



如上, 这样之前未用完的信用帐户余额应该是复活了吧! 只是不知何时才会复飞台北.
请问大大有收到AirAsia X所退还信用帐户点数吗?
也是退到亚航帐户吗?
因为我当初与在线客服AVA交涉,是要求退费至原信用卡,结案后就没消息也没退费,之后便进入重整。
另外请问信中提到travel vouchers指的是什么?



nspig nspig 已通过手机验证. 门号所属国家:Taiwan
#3
旧 2022-05-14, 09:17
引用:
作者: hp520 (原帖)
请问大大有收到AirAsia X所退还信用帐户点数吗?
也是退到亚航帐户吗?
因为我当初与在线客服AVA交涉,是要求退费至原信用卡,结案后就没消息也没退费,之后便进入重整。
另外请问信中提到travel vouchers指的是什么?
附件 3335880


我是觉得应该还没有配发 所以还看不到(或是不是这样的形式 这就只能等后续看看情况了.......
我自己也有好几笔都没有退费 也没有进信用帐户 (因为重组后都被拒绝了) 也只能等等看后续了....
不知道是会发全额travel vouchers 还是只是0.5% 还是看不太懂
hp520
#4
旧 2022-05-14, 10:50
引用:
作者: nspig (原帖)
我是觉得应该还没有配发 所以还看不到(或是不是这样的形式 这就只能等后续看看情况了.......
我自己也有好几笔都没有退费 也没有进信用帐户 (因为重组后都被拒绝了) 也只能等等看后续了....
不知道是会发全额travel vouchers 还是只是0.5% 还是看不太懂
因为我是要求退信用卡,所以好奇是否有人退信用帐户点数成功的?
wuditse
#5
旧 2022-05-14, 14:20
引用:
作者: hp520 (原帖)
请问大大有收到AirAsia X所退还信用帐户点数吗?
也是退到亚航帐户吗?
因为我当初与在线客服AVA交涉,是要求退费至原信用卡,结案后就没消息也没退费,之后便进入重整。
另外请问信中提到travel vouchers指的是什么?
附件 3335880


我有收到信用帐户的钱,期限到明年,然后travel vouchers是指旅游代金券,就是类似他们的礼卷吧,至少到现在都还没倒...备感欣慰
感谢 1
hp520
#6
旧 2022-05-14, 14:54
引用:
作者: wuditse (原帖)
我有收到信用帐户的钱,期限到明年,然后travel vouchers是指旅游代金券,就是类似他们的礼卷吧,至少到现在都还没倒...备感欣慰
至少还有拿到信用点数,选退费的现在一整个尴尬
Iamwjc
#7
旧 2022-05-16, 00:09
2020年的机票,两年过去了
无消无息
nspig nspig 已通过手机验证. 门号所属国家:Taiwan
#8
旧 2022-05-16, 09:57
真的看不懂的 可以看这一篇文章 虽然是英文的 但可以直接用GOOGLE网页翻译 看就很清楚了
重点:
1)代金券将代表未偿还的 AAX 积分的全部价值,并将在未来 3 个月内在您的亚航奖励用户账户中自动发放给符合条件的 AAX 客人
2)除了收到全额旅行券外,受影响的乘客还将收到一笔一次性付款,金额为他们未完成的 AAX 航班预订的 0.5%(根据 2020 年 6 月 30 日应付给计划债权人的金额)。这将在 2023 年 3 月债务重组一周年之际提供。客人还可能在未来几年获得 AAX 的部分利润,但须遵守解释性声明中概述的条款。官方常见问题解答表明,如果 AAX 的 EBITDAR 在 2023-2026 年结束的财政年度低于 3 亿令吉,则不会触发利润分享机制
https://soyacincau.com/2022/05/13/airasia-x-tra...ynH30rnS5sHJDkO_f57jfk
感谢 1
青花
#9
旧 2022-05-17, 09:38
引用:
作者: hp520 (原帖)
请问大大有收到AirAsia X所退还信用帐户点数吗?
也是退到亚航帐户吗?
因为我当初与在线客服AVA交涉,是要求退费至原信用卡,结案后就没消息也没退费,之后便进入重整。
另外请问信中提到travel vouchers指的是什么?
附件 3335880


我是在重整之前就已经退到信用帐户, 只是本来期限只到明年. travel vouchers应该是旅游代金, 不知是用什么形式发放, 可能是点数, 电子代金券, 或信用帐户余额, 反正它没有要返还现金, 但因为期限变成五年, 所以只要复飞, 应该就有机会用到. 信中有提到3个月内会发放, 你可以等等看, 如果没有可能就要询问客服. 我自己的信用帐户应该是比照延长五年(我猜的).
青花
#10
旧 2022-05-17, 09:40
引用:
作者: nspig (原帖)
我是觉得应该还没有配发 所以还看不到(或是不是这样的形式 这就只能等后续看看情况了.......
我自己也有好几笔都没有退费 也没有进信用帐户 (因为重组后都被拒绝了) 也只能等等看后续了....
不知道是会发全额travel vouchers 还是只是0.5% 还是看不太懂
信中的0.5%是额外补偿, 你原来的钱会全额发travel vouchers, 另会再发一笔0.5%的补偿.
hp520
#11
旧 2022-05-17, 10:12
引用:
作者: 青花 (原帖)
我是在重整之前就已经退到信用帐户, 只是本来期限只到明年. travel vouchers应该是旅游代金, 不知是用什么形式发放, 可能是点数, 电子代金券, 或信用帐户余额, 反正它没有要返还现金, 但因为期限变成五年, 所以只要复飞, 应该就有机会用到. 信中有提到3个月内会发放, 你可以等等看, 如果没有可能就要询问客服. 我自己的信用帐户应该是比照延长五年(我猜的).
了解
其实本来就把这笔钱当打水漂了,只是现在又燃起一点希望,好逮补贴一下之后贵森森的机票。
后来发现官网上有一个travel vouchers的字段
感谢 2
nspig nspig 已通过手机验证. 门号所属国家:Taiwan
#12
旧 2022-05-17, 20:04
引用:
作者: hp520 (原帖)
了解
其实本来就把这笔钱当打水漂了,只是现在又燃起一点希望,好逮补贴一下之后贵森森的机票。
后来发现官网上有一个travel vouchers的字段
附件 3336650
可以请问这个是哪一个APP吗?? 我在airaisa app 找不到这个字段
hp520
#13
旧 2022-05-17, 20:35
引用:
作者: nspig (原帖)
可以请问这个是哪一个APP吗?? 我在airaisa app 找不到这个字段
亚航app好像只有一个,主页点Big用户奖励,再点我就看的到。
感谢 1
black devil 的头像
black devil
#14
旧 2022-05-20, 20:55
引用:
作者: hp520 (原帖)
了解
其实本来就把这笔钱当打水漂了,只是现在又燃起一点希望,好逮补贴一下之后贵森森的机票。
后来发现官网上有一个travel vouchers的字段附件 3336650
所以过几个月?亚航会*自动*退AAX的钱、到受害人(像我)的credit account中?
@怕credit account.快过期、亚航要复飞国际线、我看到年底耶蛋蛋节?
亚洲国多胆小*啰嗦*已流感化,欧盟早多国开飞免验什么鬼PCR
青花
#15
旧 2022-05-25, 13:55
我来回报一下后续进度。我今天去查我的信用帐户,惊觉它已变成0元! 于是马上联系客服, 经历的1个多小时的鬼打墙及漫长等待后, 终于联系上真人。得到的回复是因为重组后要发放旅行券,所以信用帐户的余额会先撤回,大概3个月内会转成旅行券给我,期限会变成5年。所以大家如果发现信用帐户归零了先勿惊慌,先等3个月看看。有收到旅行券时我再来回报。希望亚航台北线赶快复航!
感谢 1


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