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[廉价航空]被通暑假班机时间更动,但mail只有确定选项,曾经在版上看过不同意可以全额退票,请问各位大大,是要打电话退票吗?酷航电话超难打...
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alices70 alices70 当前离线
背包高手
帖子: 75
#1
性别: 秘密
感谢: 11次/10帖
注册日期: 2015-11-27
旧 时间被改 - 2020-03-12, 10:29

被通暑假班机时间更动,但mail只有确定选项,曾经在版上看过不同意可以全额退票,请问各位大大,是要打电话退票吗?酷航电话超难打
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rcchen rcchen 当前离线
版面管理员
帖子: 1,082
#2
旅游相册: 39
性别: 男生
感谢: 755次/463帖
注册日期: 2004-02-07
旧 回复: 时间被改 - 2020-03-12, 10:40

可以透过以下两种方式取消订单:
Facebook page
Call Centre
依照说明,只能退回Scoot Travel Voucher或是改期。
原帖地址: 背包客栈自助游论坛 https://www.bbkz.com/forum/showthread.php?t=10418856#post11580939

"Customers with flights from Taiwan
Customers with flight bookings originating from Taiwan to Singapore and Japan, with travel periods from 23 January – 31 March 2020 (inclusive), or Taiwan to South Korea, with travel periods from 23 January – 30 April 2020 (inclusive), may contact our Facebook page or Call Centre, to avail of the following options:
Re-route to another Scoot destination (travel date up to 31 August 2020), subject to availability. Change fee will be waived, fare difference applies.
Re-book the flight to a later travel date (up to 31 August 2020) with same origin and destination, subject to availability. Change fee will be waived, fare difference applies.
100% refund of unused itinerary value via Scoot travel voucher.

In addition, Taiwan has formally announced a delay to the Taiwan school summer vacation due to the COVID-19 outbreak, and it will now start from 15 July 2020. Affected customers with flights departing from Taiwan, booking made before 4 February 2020 (date inclusive), with travel periods from 28 June – 15 July 2020 (inclusive), who wish to change their travel plans may contact our Facebook page or Call Centre, to avail of the following options:
100% refund of unused itinerary value via Scoot travel voucher
Re-book the flight to a later travel date (up to 24 October 2020) with same origin and destination, subject to availability. Change fee will be waived, fare difference applies."
原文链接:https://www.flyscoot.com/zhtw/announcements/update-on-COVID-19 (3/10更新)
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alices70 alices70 当前离线
背包高手
帖子: 75
#3
性别: 秘密
感谢: 11次/10帖
注册日期: 2015-11-27
旧 回复: 时间被改 - 2020-03-12, 15:11

感谢rcchen大,有喔,这是针对暑假延后的更改,我有去fb留言了,只叫我等回音,打电话也等好久,昨天发现有这封信,是飞机时间同一天但提早出发的通知,跟暑假延后无关,想说应该可以顺势按取消的按钮说,结果找不到,只有确定的...
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rcchen 的头像
rcchen rcchen 当前离线
版面管理员
帖子: 1,082
#4
旅游相册: 39
性别: 男生
感谢: 755次/463帖
注册日期: 2004-02-07
旧 回复: 时间被改 - 2020-03-12, 16:34

引用:
作者: alices70 (原帖)
感谢rcchen大,有喔,这是针对暑假延后的更改,我有去fb留言了,只叫我等回音,打电话也等好久,昨天发现有这封信,是飞机时间同一天但提早出发的通知,跟暑假延后无关,想说应该可以顺势按取消的按钮说,结果找不到,只有确定的...
我猜是因为取消无法直接透过系统处理,才没放上取消按钮,也可能是希望大家接受改期(减少人力负担)

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