Important information to customers
Due to the situation with with the Coronavirus (Covid-19) we are receiving a high volumes of calls and it has impacted our ability to answer in our local languages. We deeply apologize for the inconvenience. We are working on getting this fixed as soon as possible. Please contact us on our UK number and our English speaking colleagues: +44 20 3794 7674 原帖地址: 背包客栈自助游论坛 https://www.bbkz.com/forum/showthread.php?t=10419630#post11585372
We are receiving an unprecedented amount of phone calls and emails right now. If you have an active customer service request we kindly ask you not to call or email as that will only make our queues longer. We are handling all cases in the order that we receive them and we will inform you as soon as we have an update in your case. Handling times with some airlines are currently estimated at 6-8 weeks
. We apologize for the situation and are doing our best to handle all cases as quickly as we can.
We therefore advise you to verify online if an airline permits any refunds or changes.
For more information regarding coronavirus please use this link.
Thank you for your understanding.