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[机票及搭机问题]我当初是使用mytrip这个平台订泰国航空,高雄飞清迈的机票,眼看下礼拜四就要出发了,我最近才开始处理退票的问题,但在mytrip上面...接连络泰国航空退票吗?还是,一定要透过mytrip退票,二月时就决定不出发了早知道就赶快退一退了:'( 再麻烦大家回复我,谢谢~~~~
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iris.wu iris.wu 当前离线
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旧 使用mytrip平台退泰国航空机票 - 2020-03-15, 22:04
我当初是使用mytrip这个平台订泰国航空,高雄飞清迈的机票,眼看下礼拜四就要出发了,我最近才开始处理退票的问题,但在mytrip上面没有看到任何有关退票的说明,有先写信告知mytrip要退票了,想请问我可以直接连络泰国航空退票吗?还是,一定要透过mytrip退票,二月时就决定不出发了早知道就赶快退一退了:'( 再麻烦大家回复我,谢谢~~~~
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rcchen rcchen 当前离线
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旧 回复: 使用mytrip平台退泰国航空机票 - 2020-03-16, 12:17
通常透过官网以外平台买票,就必须要找该平台处理退订
(当然你也可以联系泰航的客服询问)。

以下为mytrip的疫情说明:
Important information to customers
Due to the situation with with the Coronavirus (Covid-19) we are receiving a high volumes of calls and it has impacted our ability to answer in our local languages. We deeply apologize for the inconvenience. We are working on getting this fixed as soon as possible. Please contact us on our UK number and our English speaking colleagues: +44 20 3794 7674
原帖地址: 背包客栈自助游论坛 https://www.bbkz.com/forum/showthread.php?t=10419630#post11585372

We are receiving an unprecedented amount of phone calls and emails right now. If you have an active customer service request we kindly ask you not to call or email as that will only make our queues longer. We are handling all cases in the order that we receive them and we will inform you as soon as we have an update in your case. Handling times with some airlines are currently estimated at 6-8 weeks. We apologize for the situation and are doing our best to handle all cases as quickly as we can.

We therefore advise you to verify online if an airline permits any refunds or changes.
For more information regarding coronavirus please use this link.
Thank you for your understanding.

原文链接:https://en-en.mytrip.com/rf/contact-us
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iris.wu iris.wu 当前离线
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旧 回复: 使用mytrip平台退泰国航空机票 - 2020-03-16, 15:22
引用:
作者: rcchen (原帖)
通常透过官网以外平台买票,就必须要找该平台处理退订
(当然你也可以联系泰航的客服询问)。

以下为mytrip的疫情说明:
Important information to customers
Due to the situation with with the Coronavirus (Covid-19) we are receiving a high volumes of calls and it has impacted our ability to answer in our local languages. We deeply apologize for the inconvenience. We are working on getting this fixed as soon as possible. Please contact us on our UK number and our English speaking colleagues: +44 20 3794 7674

We are receiving an unprecedented amount of phone calls and emails right now. If you have an active customer service request we kindly ask you not to call or email as that will only make our queues longer. We are handling all cases in the order that we receive them and we will inform you as soon as we have an update in your case. Handling times with some airlines are currently estimated at 6-8 weeks. We apologize for the situation and are doing our best to handle all cases as quickly as we can.

We therefore advise you to verify online if an airline permits any refunds or changes.
For more information regarding coronavirus please use this link.
Thank you for your understanding.

原文链接:https://en-en.mytrip.com/rf/contact-us
好的,我再试试看用电话联系,谢谢你
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conant20 conant20 当前离线 conant20 已通过手机验证. 门号所属国家:Taiwan
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旧 回复: 使用mytrip平台退泰国航空机票 - 2020-03-25, 01:43
引用:
作者: iris.wu (原帖)
好的,我再试试看用电话联系,谢谢你
您好,我也是现在要退透过mytrip.com购买的泰航机票,想询问您后续有收到mytrip.com的回复吗?(我有先寄mail,尚未收到回复)还是可以直接找泰航退呢?谢谢您!

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