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[廉价航空]4/1飞首尔4/5回台北,大约3/12左右公告可退回原付款,3/20左右又公告退代金卷。请问有人看的懂酷航规则吗?我需要打电话去call center 或是什么都不用做。感谢意见...
酒店比价
kondo_andy kondo_andy 当前离线
背包客
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旧 4/1飞首尔4/5回台北,一下公告可退回原付款,一下又公告退代金卷 - 2020-03-25, 21:55
4/1飞首尔4/5回台北,
大约3/12左右公告可退回原付款,
3/20左右又公告退代金卷。
请问有人看的懂酷航规则吗?
我需要打电话去call center 或是什么都不用做。

感谢意见
329 次查看
小眼睛先生 的头像
小眼睛先生 小眼睛先生 当前离线 小眼睛先生 已通过手机验证. 门号所属国家:Taiwan
系统管理员
#2
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旧 回复: 4/1飞首尔4/5回台北,一下公告可退回原付款,一下又公告退代金卷 - 2020-03-26, 12:24
可以参考看看这篇。
https://www.bbkz.com/forum/showthread.php?t=10416542


刚看到酷航到四月底停飞的消息
这个主题中的二楼,有提到官方粉丝团对退款的一些说明,也可参考
https://www.bbkz.com/forum/showthread.php?t=10421028
SarahZhang 的头像
SarahZhang SarahZhang 当前离线
背包大侠
#3
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旧 回复: 4/1飞首尔4/5回台北,一下公告可退回原付款,一下又公告退代金卷 - 2020-03-27, 09:09
我也是越来越看不懂酷航的规则了,
打到客服都说只能退代金券,
前几个礼拜收到酷航的信,
看到有网友也收到那封退款信后,打到客服去问,客服说可以退款,底下也有几个网友说收到退款了,
所以我想说再等一下吧。

结果前几天酷航又发文说只能退代金券,
所以到底是……?
lompt2002 lompt2002 当前离线 lompt2002 已通过手机验证. 门号所属国家:Taiwan
客栈之光
#4
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旧 回复: 4/1飞首尔4/5回台北,一下公告可退回原付款,一下又公告退代金卷 - 2020-03-27, 18:39
没现金流了
酷航已经暂时全面停航
SIN里面放满他的飞机
All customers affected by the flight cancellations will be notified progressively, and will receive a Scoot travel voucher on the unused portion of their itinerary within 30 business days. No further action is required of them.

3/15前"被取消"或主动取消的 才有机会退现金
Customers with bookings for uncancelled Scoot flights made on or before 15 March 2020, for travel dates until 31 May 2020, may change their travel plans by requesting a refund in vouchers via the “Manage My Booking” portal on Scoot’s website. Those who booked through third-party booking channels or travel agencies are advised to contact the relevant channel or agents for assistance with refunds.
https://www.flyscoot.com/zhtw/announcements/temporary-flight-suspensions
SarahZhang 的头像
SarahZhang SarahZhang 当前离线
背包大侠
#5
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旧 回复: 4/1飞首尔4/5回台北,一下公告可退回原付款,一下又公告退代金卷 - 2020-03-27, 18:53
引用:
作者: lompt2002 (原帖)
没现金流了
酷航已经暂时全面停航
SIN里面放满他的飞机
All customers affected by the flight cancellations will be notified progressively, and will receive a Scoot travel voucher on the unused portion of their itinerary within 30 business days. No further action is required of them.

3/15前"被取消"或主动取消的 才有机会退现金
Customers with bookings for uncancelled Scoot flights made on or before 15 March 2020, for travel dates until 31 May 2020, may change their travel plans by requesting a refund in vouchers via the “Manage My Booking” portal on Scoot’s website. Those who booked through third-party booking channels or travel agencies are advised to contact the relevant channel or agents for assistance with refunds.
https://www.flyscoot.com/zhtw/announcements/temporary-flight-suspensions
原来如此,我是3/9要求退票的

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